Contact Us

FAQs

What shipping methods do you offer?

Mpitude offers Free Shipping on all Prepaid Orders across all serviceable locations in India. For Cash on Delivery Orders, convenience fee of Rs 50 will be applicable on all products. We ship products within 3 business days of the order being placed.

Our Logistics Partner:   

We may use other shipping services such as DTDC, India Post, FedEx etc in case if you address is not serviceable by our logistics partner.


How long will it take to receive my order?

We usually process and ship orders within 3 business days. Once an order has been shipped it gets 3-5 Business Days to deliver depending upon your location and serviceability. Delivery time may take longer if the same is being delivered to a remote location.

I received opened or tempered package, what should I do?

In case if the package has been damaged, tempered or opened, do not accept the shipment. We encourage you to immediately call our customer care team via phone on 011-41588804 or by email at customercare@mpitude.com

Why is my packaged delayed?

Invalid or incomplete address- We ship to the same address you provided at the time you placed an order and is listed on your confirmation email. Customers are requested to carefully enter shipping address and phone numbers to avoid any delay.
Other possible reasons:
Invalid phone number on order
Not available when delivery is attempted
Weather Delays
Attempts made to deliver and no one is available


Do you ship discreetly?

At Mpitude we understand the need for discretion. We pack orders in relevant packing pouches along with a shipping label. Item description will not be mentioned on the shipping label. 


What Payment methods do you accept?
Mpitude accepts most major debit or credit cards through Visa, MasterCard, UPI, Debit/ Credit Cards, Net Banking, Paytm Wallet. Our website uses Secure Payments Anti-Fraud Technology to keep you safe PCI-DSS compliant with 128-bit encryption.